Subscription Policy
Subscription Policy
Last Updated: October 22, 2026
Welcome to SIVORNAS.
At SIVORNAS, we believe shopping for your favorite beauty essentials should be simple, convenient, and transparent. Our Subscribe & Save program offers eligible customers the convenience of recurring deliveries and subscription savings.
This Subscription Policy explains how our subscription service works, including recurring payments, delivery schedules, cancellations, returns, and refunds.
Please read this policy carefully before purchasing a subscription.
1. How Our Subscription Works
When you select a Subscribe & Save option on an eligible SIVORNAS product, you are enrolling in an automatically renewing subscription.
By completing your subscription purchase, you authorize SIVORNAS to charge your selected payment method on a recurring basis according to the pricing and billing frequency disclosed at checkout.
Important subscription information:
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Subscription frequency: Our currently advertised subscription option provides deliveries every 30 days.
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Subscription savings: Eligible products may include a 20% Subscribe & Save discount, as displayed on the product page.
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Automatic renewal: Your subscription continues until you cancel it.
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Cancellation: You may cancel your subscription at any time without a cancellation fee.
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Recurring charges: Your selected payment method will be charged according to the agreed subscription schedule.
The applicable price, discount, billing schedule, shipping charges, and taxes will be displayed before you complete your purchase.
2. Subscription Pricing and Automatic Payments
By enrolling in a subscription, you expressly agree to recurring charges associated with your selected subscription plan.
The amount charged for each subscription order will reflect the applicable subscription price, any eligible discounts, and shipping or taxes where applicable.
Your first payment is collected when you place your initial subscription order, unless otherwise disclosed at checkout.
Subsequent payments are processed according to the billing schedule associated with your subscription.
Subscription billing dates and estimated delivery dates are not necessarily the same.
If a subscription includes an introductory promotion or special discount, the price and frequency of future payments will be disclosed before you confirm your purchase.
We will provide advance notice of applicable material pricing changes and obtain additional consent where required by law.
You may cancel your subscription before a future scheduled charge to avoid that charge.
3. Subscription Renewal
Subscriptions automatically renew according to the selected subscription plan until canceled.
You do not need to place a new order manually for each recurring delivery.
Unless your subscription has been canceled, recurring orders and payments will continue according to your subscription schedule.
Subscription renewal information, including applicable prices and billing frequency, is made available as part of the purchase and subscription management process.
Where required by applicable law, we will provide renewal reminders, upcoming billing notifications, or other notices relating to your subscription.
4. How to Cancel Your Subscription
You may cancel your SIVORNAS subscription at any time.
We believe customers should have control over their subscriptions without unnecessary restrictions.
To cancel your subscription, you may:
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Access the subscription management link provided with your subscription, if available.
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Sign in to your SIVORNAS customer account and select the subscription management option, where enabled.
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Contact our customer support team at support@sivornas.com and request subscription cancellation.
When contacting us, please include your order number and the email address associated with your subscription.
Cancellation requests will be handled promptly, and confirmation will be provided once the cancellation has been completed.
There is no cancellation fee.
Once canceled, your subscription will no longer generate future recurring charges or subscription orders.
Cancellation does not automatically reverse a payment already processed or cancel an order that has already entered fulfillment.
To prevent the next recurring charge, please cancel before your next scheduled billing date.
If you believe you were charged after a valid cancellation, please contact us so that we can investigate and provide an appropriate resolution.
5. Managing Your Subscription
Depending on the subscription management features available for your plan, you may be able to:
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Review your subscription details.
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Check your next scheduled billing date.
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Update your payment information.
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Modify your shipping address.
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Manage upcoming deliveries.
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Cancel your subscription.
Certain changes may not be available after a recurring order has entered processing or fulfillment.
If you need assistance managing your subscription, please contact support@sivornas.com.
6. Subscription Shipping and Delivery
Subscription orders are processed and shipped in accordance with our Shipping & Delivery Policy.
Orders are generally processed within 1–3 business days after payment confirmation.
Delivery times vary based on destination, shipping conditions, carrier operations, and customs processing.
Recurring deliveries are scheduled according to your subscription plan; however, actual delivery dates may vary.
Shipping costs, where applicable, will be disclosed during checkout or within the relevant subscription order details.
International orders may be subject to import duties, taxes, or customs charges.
For more information, please review our full Shipping & Delivery Policy:
https://sivornas.com/pages/shipping-delivery
7. Subscription Returns and Refunds
Subscription orders are subject to the same applicable return and refund conditions as eligible one-time purchases, unless a different lawful condition is expressly disclosed.
Under our current Return & Refund Policy, eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a standard return, products generally must be:
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Unused and unopened.
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Unaltered.
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In their original packaging.
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In resalable condition.
For hygiene and product safety reasons, opened, used, tested, or swatched cosmetics may not qualify for return unless they are defective, damaged, incorrect, or otherwise eligible under applicable law.
Refund eligibility is determined under our Return & Refund Policy.
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method within 5–10 business days after the inspection is completed.
Please note: Canceling a subscription prevents future recurring charges but does not automatically create a refund for previous payments or completed orders.
For refund assistance, contact support@sivornas.com.
Full Return & Refund Policy:
https://sivornas.com/pages/return-refund-policy
8. Failed Payments
If a scheduled subscription payment cannot be completed, your subscription order may be delayed until the payment issue is resolved.
We may contact you to request updated payment information.
Please ensure your payment details remain accurate to avoid interruptions to your subscription deliveries.
We do not guarantee shipment of an unpaid subscription order.
9. Changes to Subscription Products or Availability
Subscription products are subject to availability.
If an item becomes unavailable or discontinued, we may contact you regarding the affected subscription.
Where appropriate, we may offer available alternatives, adjust future deliveries with your authorization, or cancel the affected subscription.
We will not substitute a materially different product or impose an undisclosed additional recurring charge without any consent required by applicable law.
If a recurring payment has been collected for an order that cannot be fulfilled, we will provide an appropriate refund or other agreed resolution.
10. Subscription Promotions and Discounts
From time to time, SIVORNAS may offer special subscription pricing, promotional discounts, or limited-time offers.
Promotional eligibility and duration may vary by product and offer.
Any introductory pricing, expiration of promotional discounts, and subsequent recurring prices will be disclosed before purchase.
Promotional discounts may not be combined with other offers unless expressly stated.
11. Subscription Notifications
We may send service-related communications concerning:
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Subscription confirmation.
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Upcoming orders or recurring payments.
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Payment issues.
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Changes to subscription pricing or terms.
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Shipment confirmation and tracking information.
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Subscription cancellation confirmation.
Required reminders and notices will be provided in accordance with applicable consumer protection laws.
Service-related subscription communications are separate from optional promotional marketing emails.
12. Changes to This Subscription Policy
SIVORNAS may update this Subscription Policy to reflect changes to our services, operational practices, or legal requirements.
The latest version will be made available on our website.
Material changes affecting existing subscriptions will be communicated as required by law.
Any changes requiring additional customer consent will not take effect without that consent.
Updates to this policy do not remove rights that customers have under applicable consumer protection laws.
13. Consumer Rights
Nothing in this policy excludes or limits consumer rights that cannot legally be waived.
Customers may have additional cancellation, renewal-notice, cooling-off, return, or refund rights under the laws applicable to their location.
Where applicable law provides stronger consumer protections than the terms described in this policy, those legal protections will apply.
14. Contact Us
For questions about subscription billing, recurring orders, cancellations, refunds, or subscription management, please contact:
SIVORNAS Customer Support
Website: https://sivornas.com
Email: support@sivornas.com
Support Days: Monday–Friday
We aim to respond to customer inquiries within 1–2 business days.
When contacting us about a subscription, please include your order number and the email address associated with your purchase.
Thank you for choosing SIVORNAS. We appreciate your trust and are committed to making your subscription experience clear, flexible, and convenient.