FAQs
ORDERS
How will I know my order has been confirmed?
After placing an order, you should receive an order confirmation at the email address provided during checkout.
If you do not receive one, please check your spam or promotions folder before contacting us.
Can I modify my order after placing it?
Contact us as quickly as possible.
If your order has not entered fulfillment, we may be able to assist. Once processing or shipping has begun, changes cannot always be guaranteed.
Can I cancel my order?
Cancellation requests are reviewed based on order status.
Once an order has been packed or dispatched, cancellation may no longer be possible.
PRODUCTS
Why may the shade look different online?
Colors can appear differently depending on your device, screen brightness, lighting, photography, and individual skin tone.
We aim to represent shades as accurately as possible, but exact digital color matching cannot be guaranteed.
How should cosmetic products be stored?
For best product integrity, keep cosmetics away from excessive heat, direct sunlight, humidity, and extreme temperature changes.
Always close packaging securely after use.
What if I experience sensitivity?
Discontinue use if irritation occurs.
Customers with known sensitivities or allergies should review available ingredient information before using any cosmetic product.
SHIPPING
When will my order ship?
Most orders are processed within 1–3 business days, although processing times may be extended during launches, holidays, or promotional periods.
Will I receive tracking?
Tracking details will be sent when available after your order has been dispatched.
Do you ship internationally?
Availability depends on destination and current shipping coverage.
International shipments may be subject to customs procedures, duties, and local taxes.
RETURNS
Can I return an opened beauty product?
For hygiene reasons, opened or used cosmetics generally cannot be returned unless they are defective or incorrect.
What if my order arrives damaged?
Please contact support@sivornas.com with your order number and clear photos of the product and packaging.
How long do refunds take?
Once approved and processed, refund timing depends on your payment provider or financial institution.
CUSTOMER CARE
How can I contact SIVORNAS?
Email: support@sivornas.com
Website: www.sivornas.com
We recommend including your order number for any order-related request.