PRIVACY POLICY
Our Commitment
SIVORNAS respects your privacy and is committed to handling personal information responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.sivornas.com, make a purchase, communicate with us, or interact with our services.
Information We May Collect
Depending on your interaction with SIVORNAS, we may collect:
Identity Information
Such as:
- Name
- Billing name
- Shipping recipient name
Contact Information
Including:
- Email address
- Telephone number
- Shipping address
- Billing address
Transaction Information
Including:
- Products purchased
- Order history
- Payment status
- Refund information
- Shipping details
Payment card information may be processed by third-party payment providers and may not be stored directly by SIVORNAS.
Device & Usage Information
We may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referral source
- Shopping behavior
- Session activity
Communication Information
When you contact us, we may retain correspondence related to customer care, order support, complaints, returns, and inquiries.
How We Use Information
We may use personal information to:
- Process purchases
- Fulfill and deliver orders
- Verify payments
- Provide customer service
- Process returns and refunds
- Prevent fraudulent transactions
- Maintain website security
- Personalize your shopping experience
- Improve website performance
- Analyze customer behavior
- Measure marketing performance
- Send promotional communications where legally permitted
- Comply with legal obligations
Cookies & Similar Technologies
SIVORNAS may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality and understand customer interactions.
These technologies may be used for:
- Shopping cart functionality
- Login or session management
- Analytics
- Performance measurement
- Personalization
- Advertising
- Fraud prevention
You may be able to manage cookie preferences through your browser or our available privacy controls.
Service Providers
We may share limited personal information with trusted service providers necessary to operate our business, including:
- Payment processors
- Hosting providers
- Logistics partners
- Shipping carriers
- Fraud-prevention providers
- Analytics services
- Email platforms
- Customer support providers
- Marketing technology providers
These providers are expected to process information only for legitimate business purposes and subject to applicable contractual or legal obligations.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, fraud-prevention, and customer service requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online transmission or digital storage method can be guaranteed to be completely secure.
Children’s Privacy
SIVORNAS is not intended for children below the minimum legal age required to make online purchases in their jurisdiction.
We do not knowingly seek to collect personal information from children in violation of applicable law.
Your Rights
Depending on applicable law, you may have rights regarding your personal information, including access, correction, deletion, portability, restriction, or objection.
For requests, please contact:
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operating practices.
The latest version will always be posted on our website.
Privacy Contact
SIVORNAS
Website: www.sivornas.com
Email: support@sivornas.com
Business Address:
[ADDRESS TO BE ADDED]