Return & Refund Policy

We want every SIVORNAS order to meet the standard expected from a premium beauty experience.

Because cosmetics are personal-use products, returns are handled with both customer satisfaction and hygiene standards in mind.

Return Eligibility

Eligible products may be returned within 30 calendar days from the date of delivery.

To be eligible for a return, products must be:

• Unused
• Unopened
• Unaltered
• In original packaging
• In resalable condition

You must submit your return request within 30 calendar days after receiving your order.

Before sending any return, please contact our Customer Care team at support@sivornas.com for return instructions and confirmation.

Unauthorized returns may not be accepted.

Hygiene & Cosmetic Safety

For hygiene, health, and product integrity reasons, products that have been opened, swatched, used, tested, or otherwise exposed after delivery may not be eligible for return unless they are defective, damaged, or were received in error.

This policy is especially relevant to products intended for direct contact with the lips, eyes, face, or skin.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us promptly and within the applicable 30-day return period.

Please include:

• Order number
• Description of the issue
• Clear photographs of the product
• Photograph of the outer packaging where relevant

Our team will review the case and provide an appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 30 calendar days from the date of delivery.

Do not dispose of the product or packaging before contacting us. We may request photographs or other information to verify the issue.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome of the inspection.

If your refund is approved, the refund will be issued to your original payment method within 5–10 business days after the return inspection is completed.

After we issue the refund, additional time may be required for the funds to appear in your account depending on your bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Return Shipping

Unless the return is due to a verified SIVORNAS error, defective product, damaged product, incorrect item, or other fulfillment issue, return shipping costs may be the responsibility of the customer.

Where the return is caused by a verified error or defect on our part, we will provide appropriate return instructions.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Opened cosmetics
• Used beauty products
• Products without original packaging
• Final-sale merchandise
• Promotional gifts
• Gift cards
• Products damaged after delivery due to misuse or improper storage

These exclusions do not limit any rights you may have under applicable consumer protection laws.

Return Address & Instructions

Please contact our Customer Care team before returning any product.

After your return request has been reviewed and approved, we will provide you with the applicable return instructions. 

Please do not send a return without first contacting us and receiving return confirmation. Returns sent without authorization or to an incorrect address may not be accepted.