RETURN & REFUND POLICY

We want every SIVORNAS order to meet the standard expected from a premium beauty experience.

Because cosmetics are personal-use products, returns are handled with both customer satisfaction and hygiene standards in mind.

Return Eligibility

Eligible products may be considered for return if they are:

  • Unused
  • Unopened
  • Unaltered
  • In original packaging
  • In resalable condition

A return request must be submitted within the return period stated on your order or applicable storefront.

Before sending any return, please contact our customer care team for instructions.

Unauthorized returns may not be accepted.

Hygiene & Cosmetic Safety

For hygiene, health, and product integrity reasons, products that have been opened, swatched, used, tested, or otherwise exposed after delivery may not be eligible for return unless they are defective or were received in error.

This policy is especially relevant to products intended for direct contact with the lips, eyes, face, or skin.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, contact us promptly.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs
  • Photograph of outer packaging where relevant

Our team will review the case and provide an appropriate resolution.

Incorrect Items

If you receive an item different from what you ordered, do not dispose of the product or packaging before contacting us.

We may request photographs or other details to verify the issue.

Refunds

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.

Refund processing times vary by bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Return Shipping

Unless the return is due to a verified SIVORNAS error, defect, or fulfillment issue, return shipping costs may be the responsibility of the customer.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Opened cosmetics
  • Used beauty products
  • Products without original packaging
  • Final-sale merchandise
  • Promotional gifts
  • Gift cards
  • Products damaged after delivery due to misuse or improper storage

Return Address

Please do not send products without first receiving return instructions.

Return Address:
[ADDRESS TO BE ADDED]

Customer Care:
support@sivornas.com