SHIPPING & DELIVERY
At SIVORNAS, each order is prepared with care to ensure your beauty essentials arrive safely and in presentation-worthy condition.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing may take longer during:
- New product launches
- Promotional events
- Holiday periods
- High-volume sales periods
- Inventory verification
- Payment review
Orders placed on weekends or public holidays may begin processing on the next business day.
Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.
Tracking updates are provided by the shipping carrier and may take additional time to appear after dispatch.
Estimated Delivery
Delivery times vary based on destination, shipping method, carrier performance, customs clearance, and local delivery conditions.
Estimated delivery dates are provided as guidance and are not guaranteed unless explicitly stated.
International Orders
International orders may be subject to:
- Import duties
- Customs charges
- Taxes
- Brokerage fees
- Local handling charges
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs authorities may inspect or delay shipments. SIVORNAS does not control customs processing times.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact details
SIVORNAS is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided at checkout.
Lost, Delayed, or Missing Packages
If your tracking information shows unusual delays or a package appears to be missing, please contact us.
We may ask you to allow reasonable time for carrier investigation before determining the appropriate resolution.
Where appropriate, we may assist with carrier inquiries, but final delivery investigations may be subject to carrier policies.
Damaged Parcels
If your parcel arrives visibly damaged, please photograph:
- The outer shipping package
- Shipping label
- Interior packaging
- Affected product
Send the images together with your order number to:
Delivery Contact
For shipping support:
Email: support@sivornas.com
Website: www.sivornas.com