SHIPPING & DELIVERY
Shipping & Delivery Policy
At SIVORNAS, each order is prepared with care to ensure your beauty essentials arrive safely and in presentation-worthy condition.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Processing may take longer during:
- New product launches
- Promotional events
- Holiday periods
- High-volume sales periods
- Inventory verification
- Payment review
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that order processing time is separate from delivery time.
Shipping Origin & Fulfillment
Orders may be fulfilled from our own facilities or partner fulfillment facilities in China, depending on inventory availability, product location, and destination.
As a result, items in the same order may occasionally be shipped separately.
Once an order has been dispatched, a shipping confirmation email will be sent when tracking information is available.
Estimated Delivery Times
After the order has been processed and dispatched, estimated delivery times are generally:
- United States: 7–12 business days
- Canada: 8–15 business days
- Europe: 8–18 business days
- United Kingdom: 7–15 business days
- Australia and New Zealand: 8–18 business days
- Other international destinations: 10–25 business days
These estimates are calculated from the date of dispatch and do not include the 1–3 business day processing period.
Delivery times may vary depending on destination, shipping method, carrier performance, customs processing, weather conditions, local delivery conditions, and other circumstances outside normal carrier operations.
Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.
Tracking information may take 2–5 business days after dispatch to show the first carrier update, depending on the carrier and destination.
If your tracking has not updated for an extended period, please contact us at support@sivornas.com so that we can review the shipment status.
International Orders
International orders may be subject to:
- Import duties
- Customs charges
- Taxes
- Brokerage fees
- Local handling charges
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs authorities may inspect shipments or require additional processing time. Customs-related delays are not included in the standard estimated delivery windows above.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Contact details
If you notice an error in your shipping address, please contact support@sivornas.com as soon as possible.
If the order has not yet entered fulfillment or been dispatched, we will make reasonable efforts to assist with an address correction.
If an order has already been shipped, an address change may no longer be possible and may be subject to carrier restrictions.
Lost, Delayed, or Missing Packages
If your shipment appears significantly delayed, has not received tracking updates for an extended period, or appears to be missing, please contact:
Please include your order number and tracking number where available.
We will review the shipment status and, where appropriate, contact the carrier or fulfillment provider to investigate.
Carrier investigations may require additional processing time. Once the investigation is completed, we will determine the appropriate resolution based on the circumstances of the shipment.
Depending on the verified outcome, the resolution may include a replacement, reshipment, refund, or other appropriate solution.
Undeliverable or Returned Packages
If a package is returned to us because it was undeliverable, we will review the reason for the failed delivery.
Possible causes may include:
- Incorrect or incomplete address information
- Failed delivery attempts
- Failure to collect the parcel
- Carrier routing issues
- Customs or local delivery restrictions
If the failed delivery is caused by a verified fulfillment or carrier issue, we will provide an appropriate resolution.
If the package is returned because of incorrect or incomplete information provided at checkout, additional shipping costs may apply before the order can be resent.
A package being refused, unclaimed, or returned to sender does not automatically qualify as an approved product return. Product returns and refunds remain subject to our Return & Refund Policy.
Damaged Parcels
If your parcel arrives visibly damaged, please photograph:
- The outer shipping package
- Shipping label
- Interior packaging
- Affected product
Send the images together with your order number to:
Please contact us promptly so that we can review the issue and provide an appropriate resolution.
Returns & Refunds
Eligible products may be returned within 30 calendar days from the date of delivery, provided they meet the requirements set out in our Return & Refund Policy.
Eligible products generally must be:
- Unused
- Unopened
- Unaltered
- In original packaging
- In resalable condition
For hygiene, health, and product integrity reasons, opened, swatched, used, or tested cosmetics generally cannot be returned unless they are defective, damaged, or were received in error.
Before sending any return, please contact:
for return instructions and confirmation.
Unauthorized returns may not be accepted.
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method within 5–10 business days after the return inspection is completed.
After the refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Unless the return is due to a verified SIVORNAS error, defective product, damaged product, incorrect item, or other fulfillment issue, return shipping costs may be the responsibility of the customer.
Please do not send a return without first receiving return confirmation.